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MagicBox is dedicated to provide our customers with the best support possible. Our FAQ list is updated regularly. If you would like to add a question to our FAQ list, please submit the information in using the form below or give our tech support staff a call at (541)752-5542.
What is Digital Signage and how can it help me?
Digital signage is the use of electronic displays or screens (such as LCD, LED, plasma or projection) to deliver entertainment, information and/or advertisement in public or private spaces, outside of home.
Using Digital Signage is a great way to communicate and deliver your message dynamically in an easier and more effective manner. Eye grabbing content keeps views interested and ultimately increases ROI from advertisements or interactions with your customers.
Can you schedule content?
Yes. Composer software allows a user to schedule page content to display between certain date and time ranges or at exact times. You can even schedule content to repeat at those scheduled times.
Can you manage and control the player remotely?
Yes. Using our Composer software and assigning a static IP address to the unit, you can control 1 or several players from one PC.
How long have you been in business?
As of April 1st 2010, we have been in the digital signage industry and operating for 14 years.
Where are you located?
MagicBox is located in the heart of the Willamette Valley which is Corvallis, Oregon. Also home of Oregon State University.
How does your product work?
We use our own proprietary software to create, schedule, and manage the content. Once your project is created, you send it over to one of our hardware player units for playback. Visit our "New Users" page for a diagram.
What comes with the Aavelin, and what is it all used for?
What network ports are used by the Aavelin?
What network settings do I assign to the Aavelin, VIP, or Memo?
Network information is provided from your IT department or your ISP (Internet Service Provider).
Where do I input the network information on the Aavelin?
Does the Aavelin support DHCP in a network configuration?
Not at this time. The Aavelin requires a static IP address.
How do I get the MAC address of my MagicBox product?
We document all MAC addresses on our systems. Contact support with the model and serial # of your unit and we will look that information up for you.
I receive a message saying "The attempt to connect was rejected" when I try to publish.
Restart the Aavelin player unit. If this resolves the issue, contact support for a long-term solution. If the problem persists, one of the following is likely the case:
1. The IP address you are attempting to publish to is in use by another device on the network.
2. TCP Port 427 is blocked between the PC and the Aavelin.
In both cases, contact your network administrator for assistance.
I receive a message saying "The attempt to connect timed out without establishing a connection" when I try to publish.
This indicates the Aavelin cannot be reached on the network at all (a ping test should also fail at this time). There are two possibilities:
1. The Aavelin is not properly configured on the network with appropriate addresses. The basic rules of networking apply to the Aavelin. The IP address must be unique. The subnet mask and gateway must be similar to the other devices on the network. The Domain (DNS) field may or may not be required, depending on your network configuration.
2. A piece of hardware (the PC, the Aavelin, or a network component such as a switch, router, or cable) is damaged and requires repair.
I receive 'Unknown Error' messages during publishing over a network.
If your Composer version is less than 2.50, contact MagicBox directly for an update.
Post-2.50, this message is the result of packet-loss over the ethernet connection. Excessive packet loss overcomes the Aavelin's error correction capabilities, and results in this message, which is followed by publishing failure. Improving network conditions will likely eliminate the error, though this is an action outside the scope of this document. Contact your network administrator for details.
I installed the Aavelin behind a firewall and cannot publish.
Ethernet publishing traffic to the Aavelin happens on port 427. This port must be open between the publishing PC and the Aavelin. This port is used by Aavelin Composer as well as the Aavelin E-Blast application.
I cannot publish using a direct serial connection.
Direct serial publishing requires the use of a Null Modem serial cable. A standard “straight-through” serial cable will not work. An appropriate serial cable ships with every Aavelin system. If you have lost this cable or requiree a new one, you can contact Support to order one.
If you have the correct cable, double check that the COM port being used is correct. Also, disable and re-enable the COM port. This can be done by right clicking on "My Computer" and selecting the "Prpoerties" option. On the Hardware tab, click the "Device Manager" button. From here find the Ports section and expand it by clicking on the + button. Right click on the COM port listed and choose "Disable". Then right click it again and choose "Enable". Try and publish.
I do you enable Telnet on Windows Vista and Windows 7
What versions of Microsft Windows does your software support?
Our software can be installed on Windows XP, Vista, 7
Is your software compatible with MAC OS?
Our current applications are created for Microsoft Windows XP, Vista, 7. However we do have customers who use PC emulation software to run our software a MAC.
We are currently developing a browser based application which will be indifferent to Operating Systems. Keep an eye out for that!
How many computers can I install a single license of the Composer software on?
A single license of our software allows the user to install on 1 PC.
I lost my software or my computer crashed, where can I download a replacement copy?
Please contact MagicBox, Inc Support by filling out our Request Support form. Please include your product's serial # in the description section. A support rep will get back to you shortly with a download link.
I receive an error message launching Composer using Windows Vista or Windows 7.
This error message can be ignored, and the performance of the application will not be negatively impacted. A subsequent release of the Aavelin Composer application will provide a long-term solution.
Composer is stuck in 'Demo' mode - I can't save or publish.
Beginning with version 2.88, Aavelin Composer now incorporates a serial key registration format. If the serial key (located on the reverse side of the CD packaging insert) is entered incorrectly, a limited 'Demo' version of the software will be unlocked. To re-enter the key, click on the 'About' button within Composer, and then 'Enter New Key'. Enter the new key in this field exactly as it appears on the packaging (all caps, include dashes). If you continue to have issues, contact our Support department to obtain a new key.
Can I use a PowerPoint presentation in Aavelin Composer?
Yes. There are three ways to use a PowerPoint file in Aavelin Composer.
Can I preview my project in Composer before publishing it?
Aavelin Composer version 2.90 and later includes Project Preview as part of
the Professional edition of the software. Learn more about Composer Professional
What image types are supported by the Aavelin?
Aavelin Composer will recognize images with the following extensions: .JPG, .JFIF, .PCD, .PCX, .PNG, .TGA, .TIF, .WMF, .WPG, .BMP, .JP2, and .GIF (static & animated).
Can I create bullet points in Composer?
Composer software doesn't have the capabilities as a full functioning word editor so unfortunately you can't create bullets using the text feature. There are two options that you can use to insert bullets onto a page though.
What are the power consumption specifics of the Aavelin?
120V service, 60Hz
Peak Draw: .75A (90W)
Normal Draw: .62A (74.4W)
What are the physical dimensions of the Aavelin player unit?
Including rackmount ears: 19" (W) x 16.5" (D) x 3.5" (H)
Rackmount ears removed: 17" (W) x 16.5" (D) x 3.5" (H)
I have nothing on-screen but a rectangle that moves and changes color.
This is what the Aavelin displays when it has no valid content, meaning no pages currently scheduled to display. This can also occur in situations where the version of Aavelin Composer does not match the version of software on the Aavelin player unit (visible next to the on-screen menu after pressing the 'menu' key).
The screen is blank or black.
With the power off, attach a VGA monitor to the Aavelin's 15-pin connection. Power the unit on. If nothing appears on the VGA screen, contact MagicBox directly for further assistance. If boot screen appears, here are some possible symptoms and causes:
1. Stuck at 'mismatched date/time' message - system CMOS battery is likely failing.
2. "Graphics card is not supported...." message - operating system error.
3. Desktop displays with blue Aavelin graphic and icons, then goes black.
In all cases, locate a PS/2 or USB keyboard & mouse, connect them to the Aavelin system, and contact MagicBox Support for further assistance.
How do I create a widescreen PowerPoint File?
The most commonly chosen widescreen ratio is 16:9.
In PowerPoint 2003
In PowerPoint 2007
Click Design Tab and go to the Page Setup group. Click the drop down list called Slides Sized For. Pick one from the two new options for widescreen: On-screen Show (16:9) or On-screen Show (16:10).
Can I use Excel in Aavelin Composer?
Yes.You can save your Excel data as an image and bring it into the Composer software.
Can you power monitors off and on with RS-232 commands?
Yes. Our Flash MagicWidgets allow a user to send RS-232 commands to power off and power on displays that support serial control.
What brands and models of DVD decks does the Aavelin support?
* SUPPORTED DVD/VHS DECKS *As of October 2011:
*Existing Aavelin Users: Contact MagicBox to get the codeset update
Since Composer v2.90